How Schiphol Airport elevated the passenger experience
OneFlash is extremely proud to be working with such a prestigious partner as Schiphol Airport. Together, we share a common vision: to transform the passenger experience through innovation. This is a long-term partnership with a single goal: the satisfaction of millions of passengers.
Schiphol Amsterdam airport: + 4 000 users each month.
The challenge: Meeting high demand for charging with limited infrastructure
At Schiphol Airport, teams identified a high demand for phone charging, particularly in Hall B. However, the availability of charging options, including power sockets, was insufficient to meet all expectations. This shortage had a negative impact on passenger satisfaction and the overall airport experience.
Inge Lubbers, Passenger Experience Lead at Schiphol Airport, explains: ‘We have been conducting a pilot test with OneFlash since July 2024. We have six S24 stations in Hall B, and passengers who have borrowed an external battery are very satisfied with them.’
The solution: A reliable partnership and ongoing collaboration
To resolve this issue, the airport launched a 12-month trial with OneFlash, installing six stations with 24 batteries in Hall B. The choice of OneFlash was motivated by the quality of service, but also by close collaboration. The collaboration with our contact, Noah, is very good. He is easy to reach, quick to respond, and, step by step, we are improving the service for our passengers.
Although the service is not yet perfect, the teams at Schiphol are working closely with OneFlash to continuously improve it. For Inge Lubbers, ‘the good thing is that we are working with OneFlash to improve the passenger experience and generate even more enthusiasm among passengers’.
The results: Promising engagement indicators
After eight months of experimentation, the initial results are promising and speak for themselves:
- Average uses : Over 4 000 users per month.
- Average use time : 45 minutes.
- Users NPS : 4,51/5.
These figures demonstrate the relevance of the service for passengers, and the satisfaction survey confirms its positive impact. 87% of respondents recommend the service as an improvement to the passenger experience.
In light of these results, Schiphol Airport is already planning a second phase of deployment, with the installation of 10 additional stations. For Inge Lubbers, the conclusion is clear: ‘We are convinced and we are going to scale up. This is a very good thing.’
🗣️ Customer review: A visionary investment in the future of the passenger experience
Inge Lubbers concludes her testimonial by strongly recommending OneFlash: ‘If you are considering using external batteries, then I would definitely recommend OneFlash.’ A visionary investment in the future of the passenger experience, confirming OneFlash's position as a reliable partner and key player in connected urban mobility.
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